Shipping - PLEASE READ THIS PAGE - BY ORDERING FROM US YOU AGREE THAT YOU HAVE READ OUR SHIPPING AND POLICIES
Remember once you order, your order cannot be cancelled as it is already in the process of being created.
Shipping will be a separate charge as we do not know how much your order will weigh before it is made. Please anticipate this and email if any questions or for an estimate. We will send you an invoice right before your order is to ship out with the shipping costs. Order cannot be shipped without payment of shipping charges.
We usually ship to the address shown on the SHIPPING area of your order, so if you need it shipped to a different address, PLEASE let us know!
Shipping Turnover time
See shipping schedule page for shipping times :)
A note to those that order via check, money order or email - We only recently found out that we are not informed of these orders a head of time. (They do not send us a confirmation, and they don't put it in the shopping cart orders list)
So if you do order via one of these methods, PLEASE drop us an email to let us know what you ordered. Also so we can let you know the shipping costs before you send us your check or money order. That way it also saves you having to send out two checks. I'm sorry for any inconvenience. Hopefully the shopping cart will be upgraded later to accomodate for this.
INTERNATIONAL ORDERS: We will do our best to ship in a flat rate envelope (priority international) but there will be times this is not possible. For instance if your order is too large to fit in the Priority International Flat Rate Envelope.
No Group Orders, sorry!
We do add a small shipping and handling fee on top of the shipping price. Generally $1 - $3 depending on the size of the order. (This is for gas, paper work etc, .. We take all orders to the post office directly)
Please inquire at shipping@camellia-rose.com if you have questions please.
Please note: Orders must be paid for within 5 business days. Please if you make an order, at least email to arrange payment with us. If you do not pay within the 5 day period your order will be cancelled.
| Payments |
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We accept paypal, money order, cashier checks, and regular bank checks. In the near future we will be setting up credit card processing also!
All returned checks will incur a $25 processing fee.
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| Paypal |
| Orders paid with E-Check will ship when they clear. Paypal payments go to orders@camellia-rose.com |
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| Money Orders |
| Orders paid by Money Order will ship when money order clears. |
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| Checks |
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Orders paid by Check will ship when your check clears the bank.
Cashier Checks
Orders paid by cashier check will be shipped as normal.
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| Return Policy |
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Because of the nature of these items we do not take returns. It is for this reason that we offer samples at a nominal fee. We encourage you to try sample sizes first. Just email us to find out more information!
If you receive a damaged package please do not open it. Please contact us right away so we can initiate the process of replacement or refund through USPS.
If you receive the wrong item, or your item is damaged, please contact us right away to let us know so that we can exchange or refund your item.
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| Samples |
| We do offer samples for a small charge. No more than one sample of a product per customer, thank you. Please contact us for more information! |
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| Product Usage |
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Please test all products on a small area before using all over your skin. We are not responsible for misuse of these products. If you know you are allergic to something, please make sure that ingredient is not in our product. Please email us if you have any questions or if there is any ingredients you have allergies to. We provide a detailed ingredient list for all of our products. Please take advantage of our samples before buying full size, if you are not sure.
We cannot be held responsible for misuse of our products.
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