Just some quick thoughts about my shipping times. As I know this is of great concern to many of you. Nobody wants to wait when they are buying products online, but unfortunately during busy times it is something I cannot avoid. (at least not yet ;)
During busy/sale times I usually have a turnover of 4-6 weeks+ on my site for shipping. During normal times, I'm often much quicker than this. But during sales I am very close to this and sometimes a little bit over. When we have a sale we do tend to get a large rush of orders.
Trust me, I know its really hard to wait that long for orders. Being a buyer online of goods myself I don't like waiting either. But there is some very good reasons for why my shipping times are much longer than others. I try to be upfront about this (hence putting it on the front page of my site) so you know what to expect.
Here is the main reasons:
- I am a Mom of 5 wonderful kiddos!! I NEED time with my kiddos and they NEED time with me :D
- We homeschool 3 of the children :) So we have alot of social events to attend with the children each week.
- I handcraft these orders, so they can be as fresh as possible when they arrive to you :) This is especially important with natural products, because their shelf life is usually only 3 - 6 months (rough estimate)
- Its mostly me doing your orders (emails, formulating, packing, shipping!) with hubby helping when he can :)
- I also work on some online companies as a consultant
So as you can see I am ONE very busy MAMA! :) My family will always be my first priority, and I know any parent who is reading this can understand that!
If you ever have any questions about your orders, or about products please don't hesitate to email me. I try to be available for emails a couple times through the day but occasionally it will take me up to 2 days to get to your emails. Especially if its alot of questions or if its the weekend. I try to be very thorough in my replies so this sometimes means longer emails will take a bit more to answer :)
I have said this before, but I will say it again. I truly and humbly appreciate the understanding I have received from my customers. I hope that in the end, the waiting time is worth it and that you enjoy the products I love to create and provide for you :)
Hugs ♥ Love and Gratitude,
Jen